Front-desk and back-office support for Central Valley family practices: Medi-Cal eligibility and PCP-assignment checks, all-ages scheduling, bilingual patient calls and out-of-area referral tracking. Licensed providers keep every clinical decision.
Family medicine practices in Fresno see every age group, a large share of Medi-Cal patients and a lot of referrals that leave the county. A remote virtual medical assistant (VMA) handles the administrative work around those visits inside your own EHR, phone system and payer portals, so your in-office team can stay with the patients in front of them.
Good fit for: Fresno and Clovis-area family practices with a Medi-Cal-heavy panel, a bilingual patient base and referrals routed to specialists in other regions.
Medi-Cal managed care in Fresno County is offered through CalViva Health (the local public plan), Anthem Blue Cross and, since 2024, Kaiser Permanente under its direct statewide contract. Medi-Cal managed care members are assigned to a primary care provider, and a visit with a practice that is not the assigned PCP can create problems for the practice and the patient. Before each visit a VMA can:
This is part of our insurance verification and benefits verification service.
Medi-Cal coverage must be renewed every year, and patients sometimes lose coverage because a renewal packet was missed rather than because they are no longer eligible. When an eligibility check shows a lapse, the VMA flags it before the visit and can remind the patient, using your approved script, to complete their renewal with the county. The VMA does not act as an enrollment counselor.
Fresno has large Spanish-speaking and Hmong-speaking communities. Bilingual English/Spanish VMAs are available for scheduling, reminder and intake calls. For other languages, the VMA arranges interpreter support according to your practice policy; Medi-Cal plans are required to offer interpreter services to their members at no cost, and the VMA can help set that up ahead of the visit.
Many patients work in agriculture, food processing, logistics and shift jobs, so requests bunch up around early mornings, lunch hours and late afternoons. A VMA keeps an active waitlist for those high-demand slots and fills cancellations quickly. Using your templates, the VMA can also book several family members back to back, schedule well-child visits on the timeline your providers set, and plan for seasonal peaks such as back-to-school and sports physicals and flu-vaccine season. See appointment scheduling and patient intake.
Some subspecialty referrals from Fresno go to Sacramento, the Bay Area or Los Angeles. A VMA working on referral coordination sends the referral with the documents your provider selected, tracks the authorization, confirms the appointment was actually booked, and follows up until the consult note comes back. Patients referred far from home are the ones most likely to fall through the cracks without this tracking.
For patients with ongoing conditions, the VMA runs follow-up and recall lists based on the intervals your providers record, so overdue patients are called back in before small problems grow.
Diagnosis, treatment decisions, medication management, interpretation of results, medical necessity and final approval of every chart entry always stay with your licensed providers. Access is limited to the systems you approve, under a signed Business Associate Agreement.
Yes. Before the visit the VMA confirms eligibility, identifies the patient's Medi-Cal managed care plan (such as CalViva Health, Anthem Blue Cross or Kaiser Permanente) and checks the assigned primary care provider, then flags any mismatch for your team.
Bilingual English/Spanish VMAs are available for scheduling, reminders and intake calls. For other languages, including Hmong, the VMA arranges interpreter support according to your practice policy and the patient's health plan.
The VMA flags the lapse before the visit so your front desk can plan, and can remind the patient to complete their county renewal using your approved script. The VMA does not act as an enrollment counselor.
No. This is remote support for family medicine practices that serve patients in Fresno. We do not have a local office or local employees in the city.
No. This is administrative support only. Billing and revenue-cycle work are handled by a separate Mednex Group brand, Practice Revenue Partners.
No PHI required for the initial conversation.
Tell us about your front-desk and admin workload - we reply within one business hour.
