A virtual healthcare assistant takes calls, scheduling, intake, insurance checks and referral follow-up off your front desk. Trained, HIPAA-aligned remote staff, working inside your EHR, from $9.99/hr.
A healthcare virtual assistant is a remote team member who takes on the administrative work that keeps your clinicians and front desk from their patients. Some practices call this role a virtual healthcare assistant or a virtual medical assistant. The work is the same: calls, scheduling, intake, insurance checks, referral follow-up and inbox tasks, done inside your existing systems.
This page is for practices hiring support. If you are looking for healthcare virtual assistant jobs, this is not a job board.
| Calls and front desk | Answer, route and log patient calls, take messages and handle overflow. See virtual medical receptionist and patient calling. |
| Scheduling | Book, confirm and reschedule appointments and fill cancellations. See appointment scheduling. |
| Intake and registration | Collect demographics and forms and enter them into your EHR. See patient intake. |
| Insurance and benefits | Verify eligibility and benefits before the visit. See insurance verification. |
| Prior authorization | Prepare and track authorization requests. See prior authorization support. |
| Referrals and records | Track referrals and request records. See referral coordination and medical records coordination. |
| Documentation | Chart prep and note support under provider direction. See medical scribe. |
No clinical triage, diagnosis, prescribing or treatment decisions. No medical billing, coding or claims work. Your providers keep every clinical decision, and the assistant escalates anything outside the agreed scope.
The same structured process for every practice.
1. Complimentary workflow assessment. A 20 to 30 minute conversation about where your administrative time goes. No patient information needed.
2. Scope and access agreement. We define the tasks, systems and escalation rules.
3. Training on your workflows. Your assistant learns your scripts and systems.
4. Go-live. Typical go-live is within 12 hours after access is in place. This is a typical timeline, not a guarantee.
5. 30-day workflow review. We review volume, quality and scope, then adjust.
Assistants work in the systems you already use, including eClinicalWorks, athenahealth, Epic, Practice Fusion, NextGen, Greenway, Oracle Health, Veradigm, Kareo/Tebra, DrChrono, AdvancedMD and Office Ally. See how it works and security and privacy.
Each specialty has its own recall, referral and authorization load. Choose yours:
Internal Medicine · Family Medicine · Behavioral Health & Psychiatry · Cardiology · Pediatrics · Dental · Chiropractic · Urgent Care · Gastroenterology · Orthopedics · Dermatology · Endocrinology · OB/GYN · ENT
For the full list, see all specialties. For the core service, see Virtual Medical Assistant, or browse all services.
A healthcare virtual assistant is a trained remote team member who handles administrative work for a medical practice: answering and routing calls, scheduling, patient intake, insurance and benefits checks, referral follow-up and inbox tasks. The assistant works inside your EHR and phone systems under your rules. A healthcare virtual assistant does not give medical advice or make clinical decisions.
In practice, yes. Practices use both names for the same remote administrative support. Our core service page is Virtual Medical Assistant, and this page covers the same support organized by the work it takes off your front office.
Our staffing starts from $9.99 per hour. The final rate depends on the tasks, the hours you need and any specialty or language requirements, so we confirm it after a short workflow assessment. The assessment is complimentary.
A typical go-live is within 12 hours after scope and access are agreed. That is a typical timeline, not a guarantee. It depends on how quickly system access and scripts are shared.
Assistants work in the systems your practice already uses, including eClinicalWorks, athenahealth, Epic, Practice Fusion, NextGen, Greenway, Oracle Health, Veradigm, Kareo/Tebra, DrChrono, AdvancedMD and Office Ally. Access is limited to what the role needs.
No. Our assistants handle administrative support only. We do not provide clinical triage, diagnosis, prescribing, medical coding or billing. If you need billing or revenue-cycle help, we can point you to our billing partner.
Our workflows are HIPAA-aligned: role-based access, minimum-necessary data use and defined escalation rules. See our security page for details. The first conversation does not require any patient health information.
No PHI required for the initial conversation.
Tell us about your front-desk and admin workload - we reply within one business hour.
